Products

4 items found
250g
(0)
R70.00
250g x 24
(0)
R1,200.00
700g
(0)
R130.00
700g x 12
(0)
R1,200.00

ChilliSoso Return & Refund Policy

Thank you for shopping with ChilliSoso!
We take pride in our bold flavours and handcrafted quality. If you're not completely satisfied with your purchase, we're here to help.

Returns

Due to the nature of our products (food items), we only accept returns if:

  • The product arrived damaged or defective
  • You received the wrong item

To be eligible for a return:

  • You must contact us within 7 days of receiving your order
  • The item must be unopened, unused, and in its original packaging
  • Proof of purchase or order number must be provided

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.

  • If approved, a full or partial refund will be processed to your original payment method
  • Please allow 5–7 business days for the refund to reflect, depending on your bank

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at:

📧 Info@chillisoso.co.za
📞 081 430 5678

Non-Returnable Items

  • Opened or used sauces
  • Sale or promotional items
  • Gift cards

Shipping

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect
  • We recommend using a trackable shipping service

Contact Us

If you have any questions about your order, please don’t hesitate to reach out:

Email: Info@chillisoso.co.za
Phone/WhatsApp: 081 430 5678
Instagram: @chillisoso
Facebook: ChilliSoso